Entry Door Warranty

LIMITED LIFETIME WARRANTY

FULLY TRANSFERABLE, NON-PRORATED

Gladstone warrants that each door system will be free from manufactur-ing and/or material defects for the lifetime of the product under normal use and service, subject to the limitations and provisions of this warranty.

FACTORY WHITE STEEL DOOR PANEL

20 Year Limited Warranty

The steel door panel of the Entry Door System will not crack, buckle, warp, delaminate or rust for a period of 20 years from the date of installation.

SMOOTH FIBREGLASS DOOR PANEL

20 Year Limited Warranty

The smooth fibreglass door panel of the Entry Door System will not crack, dent, buckle, warp or delaminate for a period of 20 years from the date of installation.

GRAINED FIBREGLASS DOOR PANEL

20 Year Limited Warranty

The grained fibreglass door panel of the Entry Door System will not crack, dent, buckle, warp or delaminate for a period of 20 years from the date of installation.

***Please note that all door panels, steel or fibreglass, will expand and contract over temperature ranges and as the components react to humidity. There are defined industry deflection criteria that are available on-line or from our office in electronic format. Deflections of door panels within these defined criteria do not fall within the scope of this warranty***

FACTORY PAINTED OR STAINED DOOR SYSTEMS

15 Year Limited Warranty

The Paint or Stain Finish on Steel or Fibreglass doors and, PVC Frame Components are warranted for a period of 15 Years against such de-fects as blistering, peeling and flaking.

***Exposure to sunlight, air pollutants and normal atmospheric conditions will cause all painted surfaces to gradually chalk and fade, this is a normal condition and is not covered under the Limited Lifetime Warranty ***

DECORATIVE DOOR LITES

20 Year Limited Warranty

Decorative and Clear Insulating Glass units are warranted for a peri-od of 20 Years not to develop obvious obstruction of vision due to a seal failure of the seal. A seal failure will normally show as moisture or fogging inside the Insulating Glass Unit. GLASS BREAKAGE OF ANY TYPE IS NOT COVERED. Decorative Door Lite frames are Seamless PVC except in the case of shaped lites and some commodity door lites.

WARRANTY LIMITATIONS

Gladstone’s liability is limited solely and exclusively to repair or replacement, at the option of the company. Under no circumstances will Gladstone be held liable for any consequential or accidental charges, such as, but not limited to, labour, refinishing, inconvenience, damages or injury to persons or property or any other expenses. BROKEN GLASS OF ANY TYPE IS NOT COVERED UNDER THIS WARRANTY. If Gladstone determines to make a replacement under the terms of this warranty and an exact replacement part is not available, Gladstone reserves the right to substitute parts of equal quality.

WARRANTY EXCLUSIONS
  • Air or Water leakage due to improper installation
  • Labour costs of any kind
  • Modification of any component will void this warranty
  • Normal wear and weathering of interior and exterior surfaces
  • The installation of storm doors over any Gladstone Door System will render this warranty void• Condensation or ice build – up due to excessive humidity
  • Improper fitting of hardware components
HOW TO GET ASSISTANCE

If there is a problem with your door system, contact the selling dealers immediately. Make sure you have the following information ready to give to the dealers.

  • Purchase and installation date
  • Original dealer invoice
  • Address where the product can be inspected
  • Description of the problem and photographs if possible
MAINTENANCE & CLEANING TIPS
  • Clean all surfaces with a damp, clean cloth. Do not use harsh or abrasive cleaners on any surface of your door system.
  • Make sure the weather-stripping is not damaged or worn. If it is, your Gladstone dealer can supply replacement parts.
  • Occasionally lubricate hinges and hardware with a non solvent based lubricant or water based silicone spray.